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Finding Glowie's voice: 8 learnings about creating voice-bot dialogue

Glowie is a voice-bot and was part of the annual international light art festival GLOW in Eindhoven. What have we learned from this unique project? I'll share with you 8 learnings about creating voice-bot dialogue. »

Measuring use of chatbots with Google Analytics

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Recently, there's been a lot of fuss about chatbots. They're 'the new thing' and anyone cool does something with AI in a project. Platforms like API.ai (Google) and Wit.ai (Facebook) are helping the hype along quite a bit. Within a few clicks, anyone can have a chatbot at their disposal. But how well do these chatbots appeal to »

How to analyse chatbot data

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As 2017 might very well be the year for chatbots to go mainstream, now is a good time to discuss a way to analyse them. It turns out it’s easy to apply web-based customer journey analysis to a conversational interface. Let's begin. Limitations of standardised reporting Currently, chatbot insights that platforms offer are limited. Let’s take Facebook’s »

Optimizing a conversational medium

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If you’re on a site called The Marketing Technologist, chances are that you’ve ‘talked’ to a device or AI before. All the big tech players have some form of assistant; Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana and Google’s Home are all available already, and this year Samsung is set to launch Bixby, and even »

Api.ai vs Wit.ai (or is it Google vs Facebook?)

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Yesterday’s big news in the world of chatbots was Google acquiring Api.ai, a company which allows developers to integrate natural language processing and understanding into their applications. Think of it like talking to someone, but instead, that someone is now your phone, and it actually understands what you’re saying. Services like Api.ai and Wit.ai are »