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Continue reading →: How to analyse chatbot data
As 2017 might very well be the year for chatbots to go mainstream, now is a good time to discuss a way to analyse them. It turns out it’s easy to apply web-based customer journey analysis to a conversational interface. Let’s begin. Limitations of standardised reporting Currently, chatbot insights that…
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Continue reading →: Tunnelvision: you might be missing some interesting segments
During World War II, researchers from the Center For Naval Analysis were conducting a study on fighter planes that had returned from their mission. Researchers found that the most damage was done to the wings, and recommended extra armor be added to them. It wasn’t until mathematician Abraham Wald pointed…
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Continue reading →: Debugging Google Analytics measurements
Google Analytics is a powerful tool, but sometimes it’s hard to tell in what format an event is measured, or if a page view uses the actual URL for input or a virtual page path value. It’s especially hard when you weren’t involved in the measurement setup. This is why…
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Continue reading →: The importance of soft landing in a consumer friendly experience
In this article I will explain why and how to use data and scenario mapping to supply a consumer friendly message. It’s impressive to see how much data, technology and innovation is used to make online marketing ads work the way they do. Our goal is to show the right…
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Continue reading →: Exploring Mobile: why you should question your mobile segments
For a few years now, we’ve been segmenting our visitors based on the device they use to visit our site. This worked well for a while, splitting visitors based on screen dimensions and whether or not they are using a mouse. As mobile devices matured, our segments stayed the same:…
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Continue reading →: Chatbots: moving towards a conversational interface
Recently, I had a Facebook live stream session about chatbots (Dutch). The focus was on ‘How to build a chatbot’, but I decided it was a good idea to briefly discuss the trend behind chatbots as well. If you’re interested in this, read ahead. A brief history of interfaces Interfaces…
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Continue reading →: About debugging: 8 things I wish I knew earlier in my career
Being a developer for over 20 years I realized that when a started I saw debugging not as a craft on which I could improve but as a tedious factory job that sadly you need to do when you’re a developer. And nobody wants to do dull work, so as…
